Thank you for shopping at Kim’s Asian Food. We are committed to ensuring that your experience is seamless and enjoyable, from browsing our products to receiving your order. Below you will find detailed information about our delivery policies and procedures.
1. Shipping Areas
We deliver nationwide across New Zealand. International shipping is not available at this time.
2. Delivery Times
Orders are typically processed within 1-2 business days. Delivery times vary based on your location: • Local Deliveries: 1-3 business days. • National Deliveries: 3-5 business days. Please note, these are estimated times and may vary due to factors outside our control, such as weather conditions or logistical issues.
3. Shipping Costs
Shipping costs are calculated based on the weight of your order and the delivery location. You will be able to view the shipping cost at checkout before completing your purchase. • Free Shipping: We offer free shipping on orders over $100 within the South Island.
4. Tracking Your Order
Once your order is dispatched, you will receive an email with a tracking number and a link to track your package.
5. Packaging
We are committed to sustainability. Your items will be packed with environmentally friendly materials that are recyclable or biodegradable.
6. Special Instructions
If you have specific delivery instructions or requirements, please include them in the notes section at checkout, or contact our customer service team at accounts@kims.co.nz or 03 428 2800.
7. Missed Deliveries
If you are not available to receive your delivery, the courier will leave a card with instructions on how to rearrange delivery or pick up your package.
8. Damaged Items and Returns
In the rare event that your order arrives damaged, please contact us immediately to arrange for a replacement or refund. Please refer to our Return Policy for more details.
Contact Us
For any questions or concerns regarding your delivery, please contact us at: • Email: accounts@kims.co.nz • Phone: 03 428 2800 We are here to help and ensure your shopping experience with Kim’s Asian Food is as pleasant and hassle-free as possible.
