At Kim’s Asian Food, we are committed to ensuring our customers are completely satisfied with their purchases. However, we understand that there may be instances where you need to return an item. Our return policy is designed to be straightforward and customer-friendly.
Return Window:
• Customers have 7 days from the date of purchase to return items. • A valid receipt or proof of purchase is required for all returns.
Condition of Items:
• Items must be returned in their original packaging and condition – unopened, unused, and undamaged. • Perishable goods, such as food items, must be returned before their expiration date and remain sealed.
Non-Returnable Items:
• Sale items or discounted items are final sale and cannot be returned. • Opened or used products, especially food items, due to health and safety reasons. • Special order items or items purchased through special promotions.
Refund Process:
• Once your return is received and inspected, we will send you a notification of the approval or rejection of your refund. • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Exchanges:
• We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same item, please contact our customer service.
Return Shipping:
• Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. • If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Information:
For any questions regarding your return, please contact us at: •Email: accounts@kims.co.nz •Phone: 03 428 2800 Note: Kim’s Asian Food reserves the right to update or modify this return policy at any time without prior notice. Your continued use of our services after any changes indicates your acceptance of these changes.
